Technical support for any of Bal-Tech, Inc's software is available by phone, fax, e-mail and this site. All of our technical support representatives also work on product development, so when you contact us you'll be talking directly to a programmer.

On-Line Technical Support

Commonly Asked Questions and General Tips. Many of the answers to the most frequently asked questions may be found in our Commonly Asked Questions database. Simply select the software and general topic from the available choices, and click on "Go".

User Groups. TRAVERSE and OSAS users can share tips and answer other users' questions at our on-line End User Discussion Forums.

• TRAVERSE users: http://www.traversesolutions.com/usergrp/index.htm
• OSAS Users: http://www.osas-solutions.com/usergrp/index.htm

Do you have a question that is not answered in the FAQ list or User Groups? Simply fill out the following form, send it in and we'll get back to you directly (we respond to e-mail immediately during regular business hours). You may also e-mail us directly at support@baltech.com. It is not necessary to fill out everything below, but the more information you can provide up front, the better we'll be able to help you. We do need your e-mail address, your name and a description of the problem, however.

Downloads

TRAVERSE Security - a step-by-step guide to setting up users and multi-level security in TRAVERSE.

Year-End Checklists

• TRAVERSE Year End Checklist (MS Word 6.0 Format).
• OSAS Year End Checklist (MS Word 6.0 Format).

Contact Information

Email Support
Email is our preferred form of support communication and is answered regularly during normal business hours.

Phone Support
Available Monday through Friday, from 8:30 to 5:00 CST

Fax Support
You can fax your questions to: